Pbaje Privacy Policy — How Safe Is Your Data With Us

Pbaje (https://pbaje.click) is one of Bangladesh's most trusted online gaming platforms. We place the highest importance on our members' privacy. This Privacy Policy ("Policy") clearly explains what information we collect when you use pbaje, why we collect it, and how it is used and kept secure.

This policy is part of our Terms & Conditionsmust be read together with. By using the pbaje website or app, you agree to this Privacy Policy. If you do not agree, please do not use our services.

We believe transparency is the foundation of trust. That's why this policy is written in plain language — so you always know exactly what we do with your information.

Pbaje collects two types of information — what you provide directly, and what is gathered automatically.

Information You Provide Directly:

• Full name and date of birth
• Mobile number and email address (if applicable)
• Mobile Banking Number (Mobile Pay/Nagad/Rocket)
• National ID or passport number (for KYC verification)
• Any information submitted via the registration form
• Information shared when contacting Support

Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• How long you spent on the website and which pages you visited
• Gaming History & Transaction Records
• Cookies & Session Information
• Login time & location (up to city level)

Pbaje collects your information in the following ways:

• Direct Input: When registering, logging in, updating your profile, or contacting support.
• Automatic Tracking: Through cookies and web beacons while you use the website.
• Payment Gateway: When transacting via Mobile Pay, Nagad, or Rocket.
• Third-Party Verifiers: From authorized identity verification agencies for KYC purposes.
• Device Information: Automatically from your phone or computer.

Pbaje uses your information only for specific, legitimate purposes. Here's what we do:

• Account Management: Creating, verifying, and maintaining your profile.
• Payment Processing: Processing deposits and withdrawals.
• Customer Support: Resolving your issues and complaints.
• Bonus Allocation: Delivering relevant offers based on your gaming activity.
• Ensuring Security: Preventing fraud, money laundering, and unauthorized access.
• Legal Compliance: Compliance with applicable legal obligations.
• Service Improvement: Analyzed to improve your gaming experience.
• Sending Notifications: Keeping you informed about important updates, bonuses, and promotions.

You can opt out of promotional notifications at any time. However, transactional and security notifications cannot be disabled, as they are essential for your protection.

pbaje never sells your personal information. However, in certain circumstances, limited information may be shared with trusted third parties:

• Payment Provider: Mobile Pay, Nagad, Rocket — information required to complete transactions.
• KYC Verification Agencies: Authorized providers for identity verification.
• Game Software Provider: Only the minimum data necessary to operate the service.
• Cybersecurity Services: To detect and prevent fraud.
• Law Enforcement Agencies: When required by law or by court order.

Before sharing data with any third party, we ensure they meet adequate privacy protection standards. They may only use the data for the specific purpose for which it was shared.

The pbaje website uses cookies and similar technologies. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how the site is used, helping us improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features on the site to stop working.

Pbaje uses industry-leading technology to protect your data. Our security infrastructure includes:

• SSL/TLS 256-bit encryption: All data transmissions are conducted through encrypted channels.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Authentication: OTP verification is required at every login.
• Firewall & Intrusion Detection: Active systems in place to prevent unauthorized access to our servers.
• Regular Backups: Regular encrypted backups to keep your data safe.
• Access Control: Only authorized personnel may access data on a need-to-know basis.
• Regular Security Audits: Penetration testing conducted by third-party security experts.

In the event of a data breach, we will notify affected members within 72 hours and take immediate action.

Pbaje does not retain data longer than necessary. Retention periods vary depending on the type of information:

Once the retention period expires, data is securely deleted or anonymized.

Pbaje respects your right to privacy. You have the following rights:

To exercise any of these rights, email us at support@pbaje.click. We will respond within 30 days. Please note that in some cases, legal obligations may prevent us from deleting certain data.

Pbaje services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

Age is verified at registration, and KYC documents may be requested in suspicious cases. If a minor opens an account using false information and this is later discovered, the account will be immediately closed and all associated data will be deleted.

Pbaje may update this Privacy Policy from time to time. If significant changes are made, we will notify you in the following ways:

• SMS notifications to your registered mobile number
• Pop-up notice upon logging in to the website
• Updated "Last Updated" date at the top of the page

Continuing to use pbaje after any changes take effect means you accept the updated policy. We recommend checking this page from time to time.

Minor changes — such as clarifying language or correcting typos — may be made without separate notice.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us:

• Email: support@pbaje.click
• Live Chat: Chat button at the bottom right corner of the website
• Time: 24 hours a day, 7 days a week

For data-related requests (such as accessing or deleting your data), please contact us from your registered mobile number so we can verify your identity. We aim to respond within 30 business days.